Welcome to SolaraParty. These Terms & Conditions govern your use of the SolaraParty website and your purchase of products through our online store.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About SolaraParty

SolaraParty is an online retail store offering party decorations, balloons, balloon toys, hooks, hanging solutions and other celebration-related products.

Contact Details

SolaraParty
14A, Queensbury Station Parade
London
HA8 5NR
United Kingdom

Email: hello@solaraparty.com
Phone: +44 203 807 32 69

2. Definitions

In these Terms & Conditions:

• “We”, “us”, “our” or “SolaraParty” means SolaraParty.
• “You” or “your” means the person using our website or purchasing products from us.
• “Website” means the SolaraParty website and any associated pages or services operated by us.
• “Products” means the goods and items available for purchase through our website.
• “Order” means a request submitted by you to purchase products from us.

3. Using Our Website

You may use our website for lawful purposes only.

You must not use our website:

• For any unlawful, fraudulent or malicious purpose.
• To attempt to gain unauthorised access to our website, servers or systems.
• To interfere with the security or operation of the website.
• To upload or transmit viruses, malware or other harmful material.
• To copy, reproduce or commercially exploit website content without our permission.
• To place fraudulent or unauthorised orders.
• To use automated systems to collect information from our website without our written permission.

We reserve the right to restrict or suspend access to our website where we reasonably believe these Terms have been breached.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, measurements and other information displayed on our website are accurate.

However:

• Product colours may vary depending on your device or screen settings.
• Packaging and product appearance may occasionally differ from photographs.
• Measurements and specifications may have minor variations.
• Product photographs may include decorative elements that are not included with the product.

We reserve the right to correct errors, update product information and make reasonable changes to product descriptions at any time.

Nothing in this section affects your statutory rights.

5. Product Availability

All products are subject to availability.

Although we aim to keep our website information up to date, an item may occasionally become unavailable after an order has been placed.

If a product you have ordered becomes unavailable, we will contact you and may:

• Offer a suitable alternative;
• Wait for the product to become available where appropriate; or
• Cancel the affected item and provide a refund.

6. Prices

All prices displayed on our website are in British Pounds (£) unless otherwise stated.

We reserve the right to change product prices at any time.

Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error.

Delivery charges, where applicable, will be displayed before you complete your purchase.

7. Pricing Errors

We take reasonable care to ensure that prices displayed on our website are accurate.

However, an obvious pricing error may occasionally occur.

If we discover that a product has been listed at an incorrect price, we may contact you before dispatching your order to confirm whether you would like to proceed at the correct price.

If you do not wish to proceed, we will cancel the affected order and provide an appropriate refund.

8. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an email confirming that we have received your order.

This confirmation means that your order has been received; it does not necessarily mean that the order has been accepted.

We may accept your order when we confirm that the products have been dispatched or otherwise notify you that the order has been accepted.

We reserve the right to refuse or cancel an order where there is a legitimate reason, including:

• Product availability issues;
• Incorrect pricing or product information;
• Suspected fraud or unauthorised activity;
• Payment problems;
• Incorrect customer or delivery information;
• Technical errors; or
• Other reasonable business or legal reasons.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

9. Order Confirmation

After successfully placing an order, we will normally send an order confirmation to the email address you provided.

Please check your order details carefully.

If you notice an error in your delivery address or order information, contact us as soon as possible at:

hello@solaraparty.com

We cannot guarantee that we will be able to change an order once it has entered processing or has been dispatched.

10. Payment

Payment must be successfully completed before your order can be processed and dispatched.

We may use third-party payment providers to process payments securely.

We do not normally store your complete payment card details on our own systems.

You confirm that:

• The payment information you provide is accurate.
• You are authorised to use the selected payment method.
• The payment method belongs to you or you have permission from the authorised account holder to use it.

11. Delivery

We aim to process and dispatch orders within the delivery timeframe stated on our website.

Delivery times may vary depending on:

• Product availability;
• Delivery destination;
• Courier service;
• Public holidays;
• Weather conditions;
• Transport disruptions; and
• Other circumstances outside our reasonable control.

Where available, tracking information may be provided after your order has been dispatched.

Delivery estimates are not guaranteed unless specifically stated otherwise.

12. Free Delivery

Where we advertise Free Delivery, the offer may be subject to specific order values, products, locations or promotional terms.

Any applicable delivery conditions will be displayed on the relevant website page or during checkout.

We reserve the right to change or withdraw promotional delivery offers where reasonably necessary.

13. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

If an order cannot be delivered because of an incorrect, incomplete or inaccurate address provided by you, additional delivery charges may apply if the order needs to be resent.

Please contact us as soon as possible if you realise that your delivery information is incorrect.

14. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

hello@solaraparty.com

We may ask you to provide your order number and delivery information so that we can investigate the matter with the relevant delivery provider.

15. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask you to provide:

• Your order number;
• Photographs of the damaged product;
• Photographs of the packaging; and
• A description of the damage.

We will assess the situation and provide an appropriate remedy in accordance with applicable UK consumer law.

16. Incorrect Products

If you receive a product that is different from the product you ordered, please contact us as soon as possible.

We may ask you to provide photographs of the product and packaging.

Where appropriate, we may arrange a replacement, refund or other suitable remedy.

17. Faulty Products

If a product is faulty or does not meet the requirements of applicable consumer law, please contact us.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, refund or another appropriate remedy.

Nothing in these Terms limits your statutory rights.

18. Returns

Our Refund & Returns Policy explains our return and refund process.

Unless otherwise stated, eligible products may be returned within 28 days of receiving the order, subject to the conditions set out in our Refund & Returns Policy.

For further information, please refer to our Refund & Returns Policy.

19. Return Address

Where we instruct you to return an eligible product, the return address is:

SolaraParty Returns
14A, Queensbury Station Parade
London
HA8 5NR
United Kingdom

Please contact us before sending a return so that we can provide the appropriate return instructions.

20. Change-of-Mind Returns

If you change your mind about a purchase, you may have the right to cancel your order under applicable UK consumer law.

Our 28-day returns policy may provide additional time beyond your statutory cancellation rights.

Returned products should generally be unused and in their original condition, subject to your legal rights.

Where permitted by law, you may be responsible for the cost of returning an item because you have changed your mind.

21. Products Excluded From Returns

Certain products may not be eligible for return in particular circumstances, including where applicable:

• Personal or hygiene-related products;
• Sealed products that are unsuitable for return once unsealed;
• Personalised or custom-made products;
• Products that have been used or altered; or
• Products damaged after delivery through misuse or improper handling.

This does not affect your statutory rights where a product is faulty, damaged or not as described.

22. Refunds

Once a returned product has been received and inspected, we will determine whether the refund is approved.

Approved refunds will normally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where applicable UK consumer law requires a refund within a particular timeframe, we will comply with the applicable legal requirements.

23. Exchanges

If you would like to exchange a product, please contact us before returning it.

Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.

24. Promotional Offers and Discount Codes

From time to time, SolaraParty may offer discount codes, promotions, competitions or special offers.

Unless otherwise stated:

• Promotional offers may have an expiry date.
• Some products may be excluded from promotions.
• Promotional offers cannot normally be exchanged for cash.
• Discount codes may be limited to one use per customer or order.
• Multiple discount codes may not be combined unless specifically stated.
• Promotional offers may be subject to additional terms.

We reserve the right to withdraw or amend a promotional offer where reasonably necessary.

25. Gift Cards and Promotional Credits

Where SolaraParty offers gift cards or promotional credits, additional terms may apply.

Any applicable terms, expiry dates or restrictions will be displayed at the time of purchase or issue.

26. Intellectual Property

All content available on the SolaraParty website, including but not limited to:

• Logos;
• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Website designs;
• Icons;
• Videos;
• Illustrations; and
• Other materials

is owned by SolaraParty or used with permission from the relevant rights holder.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.

27. User Reviews and Submitted Content

If you submit a review, photograph, comment or other content to SolaraParty, you confirm that:

• The content is your own or you have permission to use it.
• It does not infringe another person’s rights.
• It is not unlawful, defamatory, abusive or misleading.
• It does not contain malicious software or harmful material.

By submitting content, you grant SolaraParty permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that we reasonably consider inappropriate or in breach of these Terms.

28. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external services.

These third parties operate independently from SolaraParty.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

You should review the relevant third party’s terms and privacy policy before using their services.

29. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee that the website will always:

• Be available;
• Be uninterrupted;
• Be completely secure;
• Be free from errors; or
• Be free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.

30. Website Security

You must not attempt to compromise the security of our website or systems.

This includes attempting to:

• Gain unauthorised access;
• Introduce malicious software;
• Circumvent security measures;
• Interfere with website functionality; or
• Access another customer’s account or information.

We may report suspected unlawful activity to the relevant authorities.

31. Accounts

If you create an account with SolaraParty, you are responsible for keeping your login details confidential.

You should notify us if you believe your account has been accessed without your permission.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used unlawfully or in breach of these Terms.

32. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it, how we use it and how we protect it.

By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.

33. Marketing Communications

Where you have provided the appropriate consent, we may send you marketing communications about:

• New products;
• Special offers;
• Promotions;
• Discounts;
• Party inspiration; and
• Other SolaraParty updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us.

34. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, SolaraParty will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

35. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather;
• Natural disasters;
• Strikes;
• Transport disruption;
• Government restrictions;
• Power or telecommunications failures;
• Cybersecurity incidents;
• Supplier disruption;
• Courier disruption; or
• Other events that could not reasonably have been prevented.

Where reasonably possible, we will communicate with you about significant disruptions affecting your order.

36. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect:

• Changes to our services;
• Changes to our products;
• Changes to our business;
• Legal or regulatory requirements; or
• Improvements to our website.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply to future use of the website and future orders.

37. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced to the extent necessary to make it lawful and enforceable while preserving its intended purpose as far as possible.

38. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.

39. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Returns Policy and any other policies specifically referred to on our website, form the basis of the agreement between you and SolaraParty regarding your use of our website and purchases.

40. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

Any dispute arising in connection with these Terms will be subject to the jurisdiction of the appropriate courts of England and Wales, subject to any mandatory rights you may have under applicable consumer law.

41. Contact Us

If you have any questions about these Terms & Conditions, your order or our services, please contact us.

SolaraParty
14A, Queensbury Station Parade
London
HA8 5NR
United Kingdom

Email: hello@solaraparty.com
Phone: +44 203 807 32 69

We are happy to help with questions regarding our products, orders, returns and customer service