At SolaraParty, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Payment and transaction information
- Information you provide when contacting our customer support team
- Technical information such as IP address, browser type and device information
- Website usage information collected through cookies and similar technologies
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use your personal information to:
- Process and deliver your orders
- Confirm and manage your purchases
- Provide customer support
- Communicate with you about your orders
- Process payments securely
- Improve our website, products and services
- Prevent fraud and protect the security of our website
- Send promotional emails or offers where you have provided appropriate consent
- Meet our legal and regulatory obligations
3. Payment Information
Payments made through our website may be processed by secure third-party payment providers. SolaraParty does not normally store your full card details on our own systems.
Payment providers may collect and process your information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
- Keep your shopping basket functioning
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant marketing where applicable
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment processing providers
- Delivery and courier companies
- Website hosting and technology providers
- Email and marketing service providers
- Fraud prevention and security services
- Professional advisers where necessary
These providers only receive information that is necessary for them to perform their services.
We may also disclose information where required by law or where necessary to protect our legal rights, customers or business.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes and meeting legal, accounting or regulatory requirements.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Your Privacy Rights
Depending on your circumstances and applicable UK data protection law, you may have rights including:
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information in certain circumstances
- The right to restrict certain processing
- The right to object to certain uses of your information
- The right to withdraw consent where processing is based on consent
- The right to request a copy of certain personal information in a portable format
To exercise your rights, please contact us using the details below.
9. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you information about new products, promotions, offers and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites that we do not operate.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website is intended for general audiences and is not specifically directed at children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.
Any updates will be published on this page, along with the revised “Last updated” date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: